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Adding a Unit

For the FleetManager to be able to track subscriber radios on the radio network they first need to be added into the FleetManager’s unit list.

In this article we will go over the process of adding a new radio unit into the FleetManager.


In order to complete this you will need the following:

  1. Access through a web browser (Edge, Chrome, Firefox) to the FleetManager Provisioning Tool.
  2. The ID programmed into the new radio through the use of Customer Programming Software (CPS).
  • To access the page to add a unit along the top navigation go to Units then Add Unit.

  • The displayed table is all the units already entered into the system. Each unit’s Unit ID must be unique make sure the Unit ID you want to add is not in this table.

  • Below the table is the form that needs to be filled in order to add a new radio to the system.

  • Enter the Department NameUnit ID, and Unit Name.

    Department Name – This is the department the new unit will belong to.

    Unit ID – This it the ID the Unit will use. this should match the one used by the radio to identify itself on the radio network.

    Unit Name – This is the human readable name that Clients will see in the Websuite.

  • Choose an icon to represent the Unit by using the Icon Path. You can see a preview of what the Unit will look like in the Websuite to the right of the input.

  • Enter the Polling Interval . This is the interval that the radio should report back their location in seconds. 

  • Telemetry Source and Radio Type can be left as their default values of Radio and Hardware respectively.

  • Under Enable Services select the services to enable:

    GPS: Required to enable the FleetManager to accept GPS reports from the Unit.

    BYOF: Radios that will be using Bring Your Own Forms service.

    API: Needs to be enabled if using an application that makes use of our JSON Client/Server API, an example being our General Gateway service.

    XS: Radios that will be using XS services.

    Indoor Positioning System: Needs to be enabled if using Indoor Positioning.

  • To save the new unit into the FleetManager click Add.

The following form needs to be filled before the unit can be added to the system.

After successfully adding the unit to the FleetManager a Restart of the FleetManager service is required for the changes to take effect.

An error message may be displayed if adding a new unit was unsuccessful. Below are the types of errors and how to resolve them.
Exceeds total units that can be on the system.
If this message is displayed then you can not add more units unless additional subscriber licences are purchased or another unit is removed from the system.
ID already exist. Please return and use a different ID.
If this message is displayed then a unit with the provided Unit ID has already been added to the system. Please use a different Unit ID for the new unit.
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